TURNAROUND TIMES

Our turnaround times will be noted on the product page and are made up of production time excluding delivery time. These are based on Monday to Friday working days but are still only estimates, as these can be affected at peak times. Quoted turnaround times are based on orders and print ready artwork being uploaded before 13.00pm.

Generally most of our products are delivered within 7 working days.

If you require your order for a specific date, please contact us prior to placing your order and we will do what we can to ensure you recieve it in plenty of time.

DELIVERIES

We use Royal Mail and DPD for our deliveries.

All orders include free delivery by Royal Mail, which in most cases will arrive 2 - 3 days after the day we despatch your order. This is a non tracked service. You can upgrade to a fully tracked and signed for DPD service at checkout if you wish.

PLEASE BE AWARE THAT BOTH STANDARD FREE DELIVERY AND DPD TRACKED DELIVERY MAY ARRIVE BETWEEN 8:00AM – 6:00PM ON A WORKING DAY.

Once your order is depatched and in the hands of the delivery company, we cannot be held responsible for any delays. 

Please ensure the details you provide on your order are correct, or if you wish to change the delivery address please contact us immediately on 01506 896621 or email us at info@captivatingprint.co.uk, quoting your order number.

Please ensure the goods are checked upon arrival before signing, as claims for courier damage cannot be pursued 48 hours after receipt.